webpackJsonp([40],{"/wUy":function(s,a,t){"use strict";Object.defineProperty(a,"__esModule",{value:!0});var i={name:"faq-answer",data:function(){return{showAnswer:"account-1"}},activated:function(){this.showAnswer=this.$route.params.questionId||"account-1",document.body.scrollTop=0,document.documentElement.scrollTop=0},deactivated:function(){document.body.scrollTop=0,document.documentElement.scrollTop=0},methods:{goToBack:function(){this.goBack()}}},e={render:function(){var s=this,a=s.$createElement,t=s._self._c||a;return t("div",{staticClass:"faq-answers"},[t("header",{staticClass:"header"},[t("a",{staticClass:"icon icon_back",attrs:{href:"javascript:;",id:"goback","xa-click":"help|m-memberSpace"},on:{click:s.goToBack}}),s._v(" "),t("h2",{staticClass:"header-title",attrs:{id:"hd-pageName"}},[s._v("问题详情")])]),s._v(" "),t("div",{staticClass:"faq-answer-content"},["account-1"==s.showAnswer?t("div",{staticClass:"faq-wrapper"},[t("div",{staticClass:"faq-title"},[s._v("如何注册喜地？")]),s._v(" "),s._m(0)]):s._e(),s._v(" "),"account-2"==s.showAnswer?t("div",{staticClass:"faq-wrapper"},[t("div",{staticClass:"faq-title"},[s._v("账户登录异常怎么办？")]),s._v(" "),t("div",{staticClass:"faq-answer paddingTop"},[t("p",{staticClass:"answer-txt"},[s._v("若您的账户登录时存在异常，请及时"),t("router-link",{staticClass:"service-txt",attrs:{to:"/help/service"}},[s._v("联系客服")]),s._v("。")],1)])]):s._e(),s._v(" "),"shopping-1"==s.showAnswer?t("div",{staticClass:"faq-wrapper"},[t("div",{staticClass:"faq-title"},[s._v("订单总是无法提交成功？")]),s._v(" "),s._m(1)]):s._e(),s._v(" "),"shopping-2"==s.showAnswer?t("div",{staticClass:"faq-wrapper"},[t("div",{staticClass:"faq-title"},[s._v("修改订单地址/电话")]),s._v(" "),t("div",{staticClass:"faq-answer paddingTop"},[t("p",{staticClass:"answer-txt"},[s._v("很抱歉，订单一旦提交后将无法修改。订单生成后3小时未付款，系统自动取消订单。已付款订单如有紧急问题（如写错地址、电话等）请"),t("router-link",{staticClass:"service-txt",attrs:{to:"/help/service"}},[s._v("联系客服")]),s._v("。")],1)])]):s._e(),s._v(" "),"shopping-3"==s.showAnswer?t("div",{staticClass:"faq-wrapper"},[t("div",{staticClass:"faq-title"},[s._v("如何取消订单？")]),s._v(" "),s._m(2)]):s._e(),s._v(" "),"shopping-4"==s.showAnswer?t("div",{staticClass:"faq-wrapper"},[t("div",{staticClass:"faq-title"},[s._v("下单后找不到订单记录？")]),s._v(" "),s._m(3)]):s._e(),s._v(" "),"shopping-5"==s.showAnswer?t("div",{staticClass:"faq-wrapper"},[t("div",{staticClass:"faq-title"},[s._v("订单拒收后，退款什么时候返还？")]),s._v(" "),s._m(4)]):s._e(),s._v(" "),"shopping-6"==s.showAnswer?t("div",{staticClass:"faq-wrapper"},[t("div",{staticClass:"faq-title"},[s._v("什么情况下会中止交易？")]),s._v(" "),s._m(5)]):s._e(),s._v(" "),"shopping-7"==s.showAnswer?t("div",{staticClass:"faq-wrapper"},[t("div",{staticClass:"faq-title"},[s._v("怎么开发票？")]),s._v(" "),s._m(6)]):s._e(),s._v(" "),"shopping-8"==s.showAnswer?t("div",{staticClass:"faq-wrapper"},[t("div",{staticClass:"faq-title"},[s._v("怎么写商品评价？")]),s._v(" "),s._m(7)]):s._e(),s._v(" "),"shopping-9"==s.showAnswer?t("div",{staticClass:"faq-wrapper"},[t("div",{staticClass:"faq-title"},[s._v("商品评价为什么没通过？")]),s._v(" "),s._m(8)]):s._e(),s._v(" "),"distribution-1"==s.showAnswer?t("div",{staticClass:"faq-wrapper"},[t("div",{staticClass:"faq-title"},[s._v("满多少包邮？")]),s._v(" "),s._m(9)]):s._e(),s._v(" "),"distribution-2"==s.showAnswer?t("div",{staticClass:"faq-wrapper"},[t("div",{staticClass:"faq-title"},[s._v("发货政策")]),s._v(" "),s._m(10)]):s._e(),s._v(" "),"distribution-3"==s.showAnswer?t("div",{staticClass:"faq-wrapper"},[t("div",{staticClass:"faq-title"},[s._v("配送费用")]),s._v(" "),s._m(11)]):s._e(),s._v(" "),"distribution-4"==s.showAnswer?t("div",{staticClass:"faq-wrapper"},[t("div",{staticClass:"faq-title"},[s._v("包裹签收注意事项")]),s._v(" "),s._m(12)]):s._e(),s._v(" "),"distribution-5"==s.showAnswer?t("div",{staticClass:"faq-wrapper"},[t("div",{staticClass:"faq-title"},[s._v("签收时商品包装破损，怎么办？")]),s._v(" "),s._m(13)]):s._e(),s._v(" "),"distribution-6"==s.showAnswer?t("div",{staticClass:"faq-wrapper"},[t("div",{staticClass:"faq-title"},[s._v("快递告知丢件，怎么处理？")]),s._v(" "),s._m(14)]):s._e(),s._v(" "),"afterSale-1"==s.showAnswer?t("div",{staticClass:"faq-wrapper"},[t("div",{staticClass:"faq-title"},[s._v("退换货政策")]),s._v(" "),s._m(15)]):s._e(),s._v(" "),"afterSale-2"==s.showAnswer?t("div",{staticClass:"faq-wrapper"},[t("div",{staticClass:"faq-title"},[s._v("退货流程及运费")]),s._v(" "),s._m(16)]):s._e(),s._v(" "),"afterSale-3"==s.showAnswer?t("div",{staticClass:"faq-wrapper"},[t("div",{staticClass:"faq-title"},[s._v("换货流程及运费")]),s._v(" "),s._m(17)]):s._e(),s._v(" "),"afterSale-4"==s.showAnswer?t("div",{staticClass:"faq-wrapper"},[t("div",{staticClass:"faq-title"},[s._v("退款说明")]),s._v(" "),s._m(18)]):s._e(),s._v(" "),"afterSale-5"==s.showAnswer?t("div",{staticClass:"faq-wrapper"},[t("div",{staticClass:"faq-title"},[s._v("退货申请提交后发现出错如何修改？")]),s._v(" "),s._m(19)]):s._e(),s._v(" 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"),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("(4)、")]),s._v("网络延时以上各种情况都会在页面中弹出提示信息，可以通过修改订单信息（提示信息）或者稍后再试，即可成功提交订单。")])])])},function(){var s=this.$createElement,a=this._self._c||s;return a("div",{staticClass:"faq-answer paddingTop"},[a("ol",{staticClass:"faq-answer-list"},[a("li",{staticClass:"faqAnswer-list-item"},[this._v("“待发货”状态下，在“我的订单”可申请取消订单，取消后1-2个工作日退款会返回原支付账户。")]),this._v(" "),a("li",{staticClass:"faqAnswer-list-item"},[this._v("“待收货”状态下，在“我的订单”里可申请退货退款，快递送件时请直接拒收。拒收返回的快递在商品入仓后才能办理相关退款，给您带来的不便请谅解！")])])])},function(){var s=this.$createElement,a=this._self._c||s;return a("div",{staticClass:"faq-answer paddingTop"},[a("p",{staticClass:"answer-txt"},[this._v("您可在“我的订单”中查询对应订单信息，或者直接联系在线客服。")])])},function(){var s=this.$createElement,a=this._self._c||s;return a("div",{staticClass:"faq-answer paddingTop"},[a("p",{staticClass:"answer-txt"},[this._v("如果订单进行了拒收，需要订单商品入仓后才能办理相关退款，您可以在拒收商品后联系客服进行处理，给您带来的不便请谅解！")])])},function(){var s=this,a=s.$createElement,t=s._self._c||a;return t("div",{staticClass:"faq-answer paddingTop"},[t("ol",{staticClass:"faq-answer-list"},[t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("(1)")]),s._v("您的订单提交成功后，三个小时内没有付款，默认交易中止；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("(2)")]),s._v("如果订单状态在配货中，喜地不支持交易中止，有特殊情况请联系客服；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("(3)")]),s._v("发货中如快递原因、天气原因等无法送达的，请联系客服；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("(4)")]),s._v("收到货之后，喜地支持7天内退货退款。")])])])},function(){var s=this,a=s.$createElement,t=s._self._c||a;return t("div",{staticClass:"faq-answer paddingBottom"},[t("p",{staticClass:"answer-paragraph"},[s._v("如何获取发票？")]),s._v(" "),t("p",{staticClass:"answer-txt"},[s._v("喜地所售商品均为正品行货，下单时可自选开取电子发票，发票金额为订单实际支付金额，开票内容为明细。")]),s._v(" "),t("p",{staticClass:"answer-txt"},[s._v("如订单配送后补开发票，均以平邮方式寄出（用户承担运费）。")]),s._v(" "),t("p",{staticClass:"answer-paragraph"},[s._v("在哪设置发票信息？")]),s._v(" "),t("p",{staticClass:"answer-txt"},[s._v("请您在订单结算时的页面“发票信息”选项中设置发票信息。")]),s._v(" "),t("p",{staticClass:"answer-paragraph"},[s._v("电子发票在哪里下载？")]),s._v(" "),t("p",{staticClass:"answer-txt"},[s._v("您可以在我的订单-订单详情中进行下载。")]),s._v(" "),t("p",{staticClass:"answer-paragraph"},[s._v("电子发票什么时候开具？")]),s._v(" "),t("p",{staticClass:"answer-txt"},[s._v("电子发票将会在订单确认收货后内开具。")]),s._v(" "),t("p",{staticClass:"answer-paragraph"},[s._v("为什么我的订单不支持开发票？")]),s._v(" "),t("p",{staticClass:"answer-txt"},[s._v("当您的订单金额实际支付金额为0元，或者超过100000元时不可以开发票。")]),s._v(" "),t("p",{staticClass:"answer-paragraph"},[s._v("如果申请退换货，发票如何处理？")]),s._v(" "),t("p",{staticClass:"answer-txt"},[s._v("您在申请退换货后，已经开具的电子发票将会作废。并针对未退货的商品为您重新开具一张发票。")]),s._v(" "),t("p",{staticClass:"answer-paragraph"},[s._v("怎么换发票？")]),s._v(" "),t("p",{staticClass:"answer-txt"},[s._v("您在收到发票后如果发现，票据抬头、内容或金额错误，请您致电客服电话021-58382428，由客服人员为您办理换发票事宜。因您个人原因信息填写错误的，需要承担快递费用。")]),s._v(" "),t("p",{staticClass:"answer-paragraph"},[s._v("如何开具增值税发票？")]),s._v(" "),t("p",{staticClass:"answer-txt"},[s._v("如需开具增值税专用发票，请拨打客服电话021-58382428，了解相关规则流程。")])])},function(){var s=this,a=s.$createElement,t=s._self._c||a;return t("div",{staticClass:"faq-answer paddingBottom"},[t("p",{staticClass:"answer-txt"},[s._v("您的评论将直接影响商品的推荐指数与顾客的购买决策，诚邀您发表与商品相关对其他用户有参考价值的商品评价。")]),s._v(" "),t("p",{staticClass:"answer-paragraph"},[s._v("写评价注意事项：")]),s._v(" "),t("ol",{staticClass:"faq-answer-list"},[t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("(1)、")]),s._v("评论内容应该是针对商品本身的质量、使用过程的心得以及喜地购物体验的感受；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("(2)、")]),s._v("评论内容不仅评价商品的好或不好，更重要的是阐述自己的观点和理由，以帮助其他顾客判断是否适合自己；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("(3)、")]),s._v("我们鼓励您的原创评论，未经授权的文字请勿转载。")])])])},function(){var s=this,a=s.$createElement,t=s._self._c||a;return t("div",{staticClass:"faq-answer"},[t("p",{staticClass:"answer-paragraph"},[s._v("审核不通过的评价、晒单包括但不限于以下情形：")]),s._v(" "),t("ol",{staticClass:"faq-answer-list"},[t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("(1)、")]),s._v("评价的内容或晒单与购买的商品无关、与实际情况不符；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("(2)、")]),s._v("评价的内容为毫无意义的点或没有意义的字母字符等（例如：“AAAAA……”，“啊啊啊……”等），没有任何参考价值；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("(3)、")]),s._v("评价的内容或晒单含有不文明用语、广告、传达不健康信息、违反道德、违反国家法律法规等；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("(4)、")]),s._v("晒单为网页截图、涉及隐私的聊天记录、涉及敏感词汇、不清晰等不能达到晒单目的；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("(5)、")]),s._v("订单被判定为异常订单或恶意用户进行的恶意批量评论，对其他用户没有参考价值；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("(6)、")]),s._v("买家为谋取不当利益以差评进行恶意敲诈。")])])])},function(){var s=this,a=s.$createElement,t=s._self._c||a;return t("div",{staticClass:"faq-answer paddingTop"},[t("p",{staticClass:"answer-txt"},[s._v("喜地通过对平台严格的价格体系和第三方合作物流配送费用的具体分析，制定了全场满98元（含98元）的包邮优惠。")]),s._v(" "),t("p",{staticClass:"answer-paragraph"},[s._v("具体细则如下：")]),s._v(" "),t("ol",{staticClass:"faq-answer-list"},[t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("1、")]),s._v("海客在喜地单次消费满98元及以上全场包邮；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("2、")]),s._v("包邮政策只适用于海客购买商品后的直接物流配送，对于非质量问题的退、换货等，均不享受包邮优惠（详情查看 售后服务）；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("3、")]),s._v("喜地有权根据平台运营实际情况调整包邮政策，若后期包邮价格有调整，喜地会即时告知海客。")])])])},function(){var s=this,a=s.$createElement,t=s._self._c||a;return t("div",{staticClass:"faq-answer paddingTop paddingBottom"},[t("ol",{staticClass:"faq-answer-list"},[t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("1、")]),s._v("关于发货时间，我们会在订单支付成功后1-2天内发货（节假日、地区召开重要会议时顺延），送达时间视快递配送时间而定；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("2、")]),s._v("关于配送，我们采用第三方物流合作方案，为您提供普通默认快递服务和高效优质快递服务，货物一旦转交，快递服务商将承担对货物配送的第一责任；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("3、")]),s._v("喜地平台已与快递公司做好包裹物流信息的追踪，您将可以在“喜地-个人中心-我的订单-配送状态”中直接获知包裹的配送状态；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("4、")]),s._v("如您的包裹在配送过程中出现延迟，可以在订单追踪系统中查询配送状态，直接联系快递公司配送员或喜地在线客服；出现这种情况，我们将追究快递公司的责任，同时对给您造成的不便深表歉意；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("5、")]),s._v("我们将尽力提供给您最优质的快递服务，配送时效性见下表（供参考：雨雪天不保证时效）:")])]),s._v(" "),t("table",{staticClass:"help_table"},[t("tbody",[t("tr",[t("th",{attrs:{width:"320"}},[s._v("送达地区")]),s._v(" "),t("th",{attrs:{width:"320"}},[s._v("时效性")])]),s._v(" "),t("tr",[t("td",{staticClass:"bl0"},[s._v("上海、江苏、浙江、安徽")]),s._v(" "),t("td",{staticClass:"br0"},[s._v("1天")])]),s._v(" "),t("tr",[t("td",{staticClass:"bl0"},[s._v("北京、天津、湖南")]),s._v(" "),t("td",{staticClass:"br0"},[s._v("2-3天")])]),s._v(" "),t("tr",[t("td",{staticClass:"bl0"},[s._v("山东、福建、广东、江西"),t("br"),s._v("河北、河南、湖北、山西")]),s._v(" "),t("td",{staticClass:"br0"},[s._v("2-4天")])]),s._v(" "),t("tr",[t("td",{staticClass:"bl0"},[s._v("辽宁、贵州、海南、山西"),t("br"),s._v("重庆、四川、青海、宁夏"),t("br"),s._v("甘肃、吉林、云南、广西")]),s._v(" "),t("td",{staticClass:"br0"},[s._v("3-4天")])]),s._v(" "),t("tr",[t("td",{staticClass:"bl0"},[s._v("内蒙古、黑龙江、新疆、西藏")]),s._v(" "),t("td",{staticClass:"br0"},[s._v("3-5天")])])])])])},function(){var s=this,a=s.$createElement,t=s._self._c||a;return t("div",{staticClass:"faq-answer paddingTop paddingBottom"},[t("p",{staticClass:"answer-txt"},[s._v("系统将根据您所在的地址选择最适合的快递商，主要为中通、申通、韵达、圆通，以下是全国统一普通快递配送价格表，供您参考。")]),s._v(" "),t("table",{staticClass:"help_table marginLeft"},[t("tbody",[t("tr",[t("th",{staticClass:"bl0 bold-txt"},[s._v("目的地")]),s._v(" "),t("th",{staticClass:"bold-txt"},[s._v("首重（1KG）")]),s._v(" "),t("th",{staticClass:"br0 bold-txt"},[s._v("续重（每KG）")])]),s._v(" "),t("tr",[t("td",{staticClass:"bl0"},[s._v("上海、江苏、浙江、安徽")]),s._v(" "),t("td",[s._v("5")]),s._v(" "),t("td",{staticClass:"br0"},[s._v("1")])]),s._v(" "),t("tr",[t("td",{staticClass:"bl0"},[s._v("北京、天津、山东、湖北")]),s._v(" "),t("td",[s._v("8")]),s._v(" "),t("td",{staticClass:"br0"},[s._v("6")])]),s._v(" "),t("tr",[t("td",{staticClass:"bl0"},[s._v("广东、福建、江西")]),s._v(" "),t("td",[s._v("8")]),s._v(" "),t("td",{staticClass:"br0"},[s._v("6")])]),s._v(" "),t("tr",[t("td",{staticClass:"bl0"},[s._v("河北、河南、湖南、海南")]),s._v(" "),t("td",[s._v("8")]),s._v(" "),t("td",{staticClass:"br0"},[s._v("8")])]),s._v(" "),t("tr",[t("td",{staticClass:"bl0"},[s._v("陕西、山西、广西")]),s._v(" "),t("td",[s._v("8")]),s._v(" "),t("td",{staticClass:"br0"},[s._v("8")])]),s._v(" "),t("tr",[t("td",{staticClass:"bl0"},[s._v("云南、贵州")]),s._v(" "),t("td",[s._v("10")]),s._v(" "),t("td",{staticClass:"br0"},[s._v("10")])]),s._v(" "),t("tr",[t("td",{staticClass:"bl0"},[s._v("四川、重庆")]),s._v(" "),t("td",[s._v("10")]),s._v(" "),t("td",{staticClass:"br0"},[s._v("10")])]),s._v(" "),t("tr",[t("td",{staticClass:"bl0"},[s._v("黑龙江、吉林、辽宁")]),s._v(" "),t("td",[s._v("10")]),s._v(" "),t("td",{staticClass:"br0"},[s._v("10")])]),s._v(" "),t("tr",[t("td",{staticClass:"bl0"},[s._v("内蒙古、宁夏、甘肃、青海")]),s._v(" "),t("td",[s._v("10")]),s._v(" "),t("td",{staticClass:"br0"},[s._v("10")])]),s._v(" "),t("tr",[t("td",{staticClass:"bl0"},[s._v("新疆、西藏")]),s._v(" "),t("td",[s._v("15")]),s._v(" "),t("td",{staticClass:"br0"},[s._v("15")])])])])])},function(){var s=this,a=s.$createElement,t=s._self._c||a;return t("div",{staticClass:"faq-answer paddingTop paddingBottom"},[t("p",{staticClass:"answer-txt"},[s._v("\n                    喜地保证出货时货物外包装的完好无缺。\n                    "),t("img",{attrs:{src:"//static.xidibuy.com/static/global/images/1.0.0/help/delivery-bz.jpg"}})]),s._v(" "),t("p",{staticClass:"answer-txt"},[s._v("为了保证您的利益，请在签收包裹时，请注意以下环节：")]),s._v(" "),t("ol",{staticClass:"faq-answer-list"},[t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("1、")]),s._v("签收时与配送人员当面核对：商品及配件、商品数量及发货清单、发票、赠品（如有）等；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("2、")]),s._v("如存在包装破损、商品错误、商品短缺、商品存在质量问题等影响签收的因素，请您可以拒收全部或部分商品，相关的赠品，配件或捆绑商品应一起当场拒收；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("3、")]),s._v("为了保护您的权益，建议您尽量不要委托他人代为签收；如由他人代为签收商品而没有在配送人员在场的情况下验货，则视为您所订购商品的包装无任何问题；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("4、")]),s._v("为了方便日后可能出现的退换货流程，请保留商品外包装箱、商品自带包装箱及发货清单15天。")])])])},function(){var s=this.$createElement,a=this._self._c||s;return a("div",{staticClass:"faq-answer paddingTop"},[a("p",{staticClass:"answer-txt"},[this._v("商品签收时如包装有破损，请您直接拒收；商品签收后如商品本身有问题请您在“我的喜地”中提交退换货申请，将有专业售后人员为您解决。")])])},function(){var s=this.$createElement,a=this._self._c||s;return a("div",{staticClass:"faq-answer paddingTop"},[a("p",{staticClass:"answer-txt"},[this._v("请直接联系在线客服了解情况，客服核实情况后会直接联系您进行处理（补发，退款等），不要相信非客服通知的信息。")])])},function(){var s=this,a=s.$createElement,t=s._self._c||a;return t("div",{staticClass:"faq-answer paddingBottom"},[t("p",{staticClass:"answer-paragraph"},[s._v("退换货政策")]),s._v(" "),t("p",{staticClass:"answer-txt"},[t("span",[s._v("1、")]),s._v("对于在喜地购买的商品，在不影响二次销售的情况下，我们为您提供自确认收货起7天无理由退换货服务。")]),s._v(" "),t("ol",{staticClass:"faq-answer-list"},[t("li",{staticClass:"faqAnswer-list-item"},[s._v("退货服务：七天无理由和商品质量问题都可申请退货，使用现金券和已参与保价的商品除外。")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[s._v("换货服务：七天无理由和商品质量问题都可申请换货。")])]),s._v(" "),t("p",{staticClass:"answer-paragraph"},[s._v("温馨提示：")]),s._v(" "),t("ol",{staticClass:"faq-answer-list"},[t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("(1)、")]),s._v("图片及信息仅供参考，不属质量问题。因拍摄灯光及不同显示器色差等问题可能造成商品图片与实物有色差，一切以实物为准；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("(2)、")]),s._v("由于您使用环境限制/使用方法不当造成的误报以及实际情况与您描述不符，喜地将不予受理，按原地址返回的运费由您承担。")])]),s._v(" "),t("p",{staticClass:"answer-txt"},[t("span",[s._v("2、")]),s._v("喜地所售均为全新品，为保护消费者利益，以下商品不适用于7天无理由退货：")]),s._v(" "),t("ol",{staticClass:"faq-answer-list"},[t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("(1)、")]),s._v("个人定制类商品；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("(2)、")]),s._v("在线下载或者您拆封的音像制品，计算机软件等数字化商；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("(3)、")]),s._v("服装鞋帽类商品已洗涤的； 试穿后的内衣袜子；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("(4)、")]),s._v("钻石、黄金、手表、珠宝首饰及个人配饰类商品；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("(5)、")]),s._v("食品、保健品、个人护理用品、贴身用品、化妆品、虚拟商品；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("(6)、")]),s._v("交付的报纸期刊类商品；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("(7)、")]),s._v("无法保证退回商品完好的；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("(8)、")]),s._v("其他根据商品性质不适宜退货，经您在购买时确认不宜退货的商品；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("(9)、")]),s._v("部分备注不提供退换货服务的商品；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("(10)、")]),s._v("超过退换货规定时限的商品。")])])])},function(){var s=this,a=s.$createElement,t=s._self._c||a;return t("div",{staticClass:"faq-answer paddingBottom"},[t("p",{staticClass:"answer-paragraph"},[s._v("退货流程")]),s._v(" "),t("ol",{staticClass:"faq-answer-list"},[t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("1、")]),s._v("如果您有退货的需求，可在确认收货7日内对符合退货条件的商品办理相应的退货申请，退货申请请在“喜地-个人中心-我的订单-对应订单”中选择“申请退款”；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("2、")]),s._v("质量问题的退货，请详细描述问题，并上传图片；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("3、")]),s._v("所退商品须未经使用，原包装完好, 相关附属配件齐全，不影响二次销售；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("4、")]),s._v("含有赠品、礼品包装（包装盒），请您务必连同要退换的货品一并退回，若无退回，将按照赠品的售价在退款中扣除。套装商品要整套寄回，若非整套寄回则不进行退货退款处理，重新退回的运费由买家承担；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("5、")]),s._v("您可联系第三方物流公司进行退货寄件服务，推荐中通、申通、圆通；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("6、")]),s._v("请您在系统通过退货退款申请审核后7天内完成发货并填写运单号，若因买家问题导致退款延时或无法退款的，买家承担责任；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("7、")]),s._v("为提升我们的服务质量及退款速度，喜地诚挚地邀请您在退货时填写退货原因；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("8、")]),s._v("退货签收后，喜地进行商品审核，审核通过后将统一办理退款操作。")])]),s._v(" "),t("p",{staticClass:"answer-paragraph"},[s._v("退货运费")]),s._v(" "),t("ol",{staticClass:"faq-answer-list"},[t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("1、")]),s._v("质量问题退货，请先与客服联系，双方确认后，客户将商品、相关配件及发票退回，运费将与商品退款一同返回您的原支付账号；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("2、")]),s._v("非质量问题，因客户误购、或对商品不满意等原因，运费由客户承担，平台仅返回原商品本身的金额。")])])])},function(){var s=this,a=s.$createElement,t=s._self._c||a;return t("div",{staticClass:"faq-answer"},[t("p",{staticClass:"answer-paragraph"},[s._v("换货流程")]),s._v(" "),t("ol",{staticClass:"faq-answer-list"},[t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("1、")]),s._v("使用现金券的订单中的商品和已参与保价的商品，如果有换货的需求，可在确认收货7日内联系在线客服申请换货；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("2、")]),s._v("客服同意后，您可联系第三方物流公司进行换货寄件服务，推荐中通、申通、圆通。并把快递单号告知客服。换货的商品赠品、发票等不用寄回；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("3、")]),s._v("换货签收后，喜地进行商品审核，审核通过后将统一办理换货操作。")])]),s._v(" "),t("p",{staticClass:"answer-paragraph"},[s._v("换货运费")]),s._v(" "),t("ol",{staticClass:"faq-answer-list"},[t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("1、")]),s._v("非质量问题换货，运费由客户承担；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("2、")]),s._v("质量问题换货，请先与客服联系，双方确认后，运费由喜地承担，客户将商品寄回。")])])])},function(){var s=this,a=s.$createElement,t=s._self._c||a;return t("div",{staticClass:"faq-answer"},[t("p",{staticClass:"answer-paragraph"},[s._v("退款说明")]),s._v(" "),t("ol",{staticClass:"faq-answer-list"},[t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("1、")]),s._v("仅退款：收货发现有漏发的商品时，可在“我的订单”针对少发的商品申请仅退款，喜地审核通过；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("2、")]),s._v("退货退款：喜地对收到的商品需进行验货入库，对审核合格的商品完成退货流程；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("3、")]),s._v("完成上述仅退款或退货退款流程之后，系统将会自动把所需退还的费用，通过您原来的支付方式反流程操作，退款到您的原支付账号内；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("4、")]),s._v("退款指令完成后，到账时间需要银行及第三方支付平台确认操作，一般处理时间为1-7个工作日；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("5、")]),s._v("使用优惠券的订单，优惠券均不退回，退款金额按优惠后的小计金额退款。")])])])},function(){var s=this.$createElement,a=this._self._c||s;return a("div",{staticClass:"faq-answer paddingTop"},[a("p",{staticClass:"answer-txt"},[this._v("出现此类问题可以拨打客服电话021-58382428进行咨询，由客服人员给您处理方案。")])])},function(){var s=this.$createElement,a=this._self._c||s;return a("div",{staticClass:"faq-answer paddingTop"},[a("p",{staticClass:"answer-txt"},[this._v("请直接联系在线客服，客服核实情况后会第一时间为您处理。")])])},function(){var s=this,a=s.$createElement,t=s._self._c||a;return t("div",{staticClass:"faq-answer paddingBottom"},[t("p",{staticClass:"answer-paragraph"},[s._v("什么是喜地优惠券？")]),s._v(" "),t("p",{staticClass:"answer-txt"},[s._v("喜地的购物优惠券是由喜地派发的，具有使用有效期和对应优惠券金额的电子券或者可兑换的实体券，可用且仅用于您在喜地提交订单时抵减应支付商品金额，不能进行现金兑现或其他用途。")]),s._v(" "),t("p",{staticClass:"answer-paragraph"},[s._v("优惠券类型")]),s._v(" "),t("p",{staticClass:"answer-txt"},[s._v("现金券")]),s._v(" "),t("p",{staticClass:"answer-txt"},[s._v("无使用门槛抵扣现金、可叠加同时使用、订单未付款可退还")]),s._v(" "),t("p",{staticClass:"answer-txt"},[s._v("商品券")]),s._v(" "),t("p",{staticClass:"answer-txt"},[s._v("指定商品直接使用、可同现金券叠加使用、订单未付款可退还")]),s._v(" "),t("p",{staticClass:"answer-paragraph"},[s._v("声明")]),s._v(" "),t("p",{staticClass:"answer-txt"},[s._v("喜地优惠券为消费者提供优惠，禁止通过不正当手段进行买卖。对于确认通过不正当手段得到的优惠券，喜地有权取消交易并查封账户；对因优惠券买卖的纠纷，喜地不予处理；若出现已注册刷券，或者通过其他手段多次刷券的用户，喜地有权取消交易，查封用户账户，不另行通知。")])])},function(){var s=this.$createElement,a=this._self._c||s;return a("div",{staticClass:"faq-answer paddingTop"},[a("p",{staticClass:"answer-txt"},[this._v("线上领取：在特定页面，对展示的优惠券可点击领取，领取成功后可去“个人中心-我的优惠”那里查看。")]),this._v(" "),a("p",{staticClass:"answer-txt"},[this._v("线下发放：通过外部合作渠道获得的优惠券优惠码，在“个人中心-优惠券”找到优惠码输入框，输入获得的优惠码即可兑换（参见优惠码使用说明，请在有效期内兑换）。")])])},function(){var s=this,a=s.$createElement,t=s._self._c||a;return t("div",{staticClass:"faq-answer"},[t("p",{staticClass:"answer-paragraph"},[s._v("使用规则")]),s._v(" "),t("ol",{staticClass:"faq-answer-list"},[t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("1、")]),s._v("优惠券仅限在有效期内使用，过期作废。请珍惜您的每张优惠券哦；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("2、")]),s._v("每张优惠券仅能使用一次，不找零，不退换；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("3、")]),s._v("优惠券不能兑换现金；现金券可合并使用，但不找零；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("4、")]),s._v("商品券仅限购买指定商品时使用，一个商品仅可使用一张商品券")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("5、")]),s._v("使用优惠券的订单开发票仅开实际支付的金额部分；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("6、")]),s._v("具体的使用方法以每张优惠券的实际使用说明为准。")])]),s._v(" "),t("p",{staticClass:"answer-paragraph"},[s._v("关于使用优惠券的售后处理办法")]),s._v(" "),t("p",{staticClass:"answer-txt"},[s._v("若使用优惠券的订单发生退货退款行为，则礼券不予返还。")])])},function(){var s=this,a=s.$createElement,t=s._self._c||a;return t("div",{staticClass:"faq-answer  paddingBottom"},[t("p",{staticClass:"answer-paragraph"},[s._v("1、什么是价格保护？")]),s._v(" "),t("p",{staticClass:"answer-txt"},[s._v("为保护用户权益，在喜地购物后，如商品出现售价调整或特价(不包含临期商品特价处理)，在价保规则范围内的订单商品，将补偿与差额部分等值的无门槛现金券。注：差额以用户实际支付金额计算。")]),s._v(" "),t("p",{staticClass:"answer-paragraph"},[s._v("2、价格保护的时间范围")]),s._v(" "),t("p",{staticClass:"answer-txt"},[s._v("物流签收后的7天内（含7天），将补偿与差额部分等值的无门槛现金券。")]),s._v(" "),t("p",{staticClass:"answer-paragraph"},[s._v("3、如何申请价格保护？")]),s._v(" "),t("p",{staticClass:"answer-txt"},[s._v("在价保范围内的订单商品，价保期内向在线客服发起申请，客服会依照规则判断商品是否出现降价，如发生降价会根据规则补偿与差额等价值的无门槛现金券。")]),s._v(" "),t("p",{staticClass:"answer-paragraph"},[s._v("4、价格保护商品说明")]),s._v(" "),t("ol",{staticClass:"faq-answer-list"},[t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("1）、")]),s._v("只有在喜地网站（PC端）、喜地app及喜地优品（小程序）购买的商品才可支持价格保护；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("2）、")]),s._v("无效订单（未完成支付、已申请取消、已取消、已删除）订单，不支持价格保护；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("3）、")]),s._v("拼团订单不支持价格保护；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("4）、")]),s._v("不同规格型号商品不支持价格保护；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("5）、")]),s._v("订单商品已申请售后，不支持价格保护；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("6）、")]),s._v("同一商品只能申请价保一次，已成功申请、当价格再次变动时不可再次申请；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("7）、")]),s._v("超过商品价格保护周期不支持价保；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("8）、")]),s._v("购买商品有赠品（不包括满额赠）、赠券，本身为赠品的商品，不支持价格保护；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("9）、")]),s._v("临期商品特价活动不支持价格保护；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("10）、")]),s._v("下单时已使用优惠券（满减券，现金券，商品券）的订单商品均不支持价格保护；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("11）、")]),s._v("购买前无赠品，购买后有赠品，商品本身未降价，不支持价格保护；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("12）、")]),s._v("购买后价保期内，订单已购商品参与拼团、满赠（指定商品赠）、秒杀活动，均不在价格保护范围内；")]),s._v(" "),t("li",{staticClass:"faqAnswer-list-item"},[t("span",[s._v("13）、")]),s._v("其他网页、活动页有特殊说明的商品下单后不支持价格保护。")])]),s._v(" "),t("p",{staticClass:"answer-paragraph"},[s._v("5、参与保价商品的售后处理办法")]),s._v(" "),t("p",{staticClass:"answer-txt"},[s._v("如果订单内商品已保价，则无法申请退货退款。")])])}]};var n=t("VU/8")(i,e,!1,function(s){t("w79g")},"data-v-5a318e5c",null);a.default=n.exports},nBgt:function(s,a,t){(s.exports=t("FZ+f")(!1)).push([s.i,"\n.header[data-v-5a318e5c] {\n  position: fixed;\n}\n.faq-answer-content[data-v-5a318e5c] {\n  padding-top: 4rem;\n}\n.faq-answer-content .faq-wrapper[data-v-5a318e5c] {\n    background-color: 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